Please do not use this company. We have recently had a bad experience with them and would not recommend them to anyone. There were significant delays with our order and we were left hanging throughout with no communications. We were given a number of delivery dates which not only didn't materialise but most of which they didn't even let us know that they were cancelled! We then started to worry about the length of time that had gone by but when we contacted them we were never given any kind of explanation for the delay and were promised calls from a manager that never happened. We were not pro actively contacted by them. We then made a written complaint because we were totally in the dark about what was happening and we were so upset about the cancellations. The complaint was totally ignored. We chased it up and were eventually told that we had been given a meagre amount of money, which was stated in an email that we had agreed to. We hadn't even been offered it, never mind given a chance to agree it! No apology and no response to our actual issues. We had to yet again chase them for an explanation as to why this happened and to give them another chance to respond to our actual complaint which was again totally unsuccessful. Their attitude towards us once they had our money, which was by the way quite a significant amount, was total disinterest and we were made to feel like we were an inconvenience at best. Never again.
4 years ago
Land of Beds has a
2.5
average rating
from
140
reviews
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