I bought a hard-to-find replacement battery pack for my Acer branded laptop. The photo shows how swollen the old battery pack had become! The replacement battery pack was dispatched quickly and, although it was slightly delayed in the Christmas post, the Laptopfrog.com responded quickly to my query about it. The battery arrived in perfect condition, having been very well wrapped (with bubble wrap, foam in a cardboard box, all inside a large envelope). My personal advice would be to make sure you contact support (provide with needed part serial number) to ask for the right variant for your laptop, so that all the screw holes are in the correct places. The battery charged up nicely and the laptop is as good as new now.