Ok Here's the real rub. I worked at LaserShip for 2 years. . There are numerous problems as to why your packages are not showing up/ damaged / stolen . I'm going to make this short. 1- The package gets lost in the mix at the warehouse because of disorganization 2- the workers are stealing mainly shoes Nike / addidas / yeezys / some clothing ect 3- The drivers DO NOT SPEAK ENGLISH. So if they can't speak any English how are they reading your street address. Also the way they handle packages is ridiculous. They are throwing packages in the warehouse with no disdain for the Customer. I was shocked when I witnessed this. So, if your package arrives smashed you know why. Combine that with the drivers throwing packages as witnessed and your package is obliterated. This is just a greedy Company that doesn't care anything about your package or their employees. All they care about is their bottom line. I worked there for like I said 2 years. I did not get one raise. Not a penny. Your playing the 50- 50 game with LaserShip. You might get your package or you might not get your package. It depends on numerous factors. Not a good company. They fire all the good people and keep the bad. One day justice will be served. I just cannot believe they are getting ãway with this. But the BBB doesn't care. Good luck, I felt so bad seeing the lack of remorse and disrespect for other peoples items. I did my best on my part while I was there. Catch 22, all packages that are stolen, misplaced what have you the Customer gets a refund. So the cycle repeats. This will continue until the MAJOR restructuring is done. My advice. DO NOT USE LASERSHIP BEWARE.