A package that showed an expected delivery date to my home of 9/20/23 arrived at the Romulus, MI facility (15 minutes from my house) on 9/20 at 2:00am. I have still not received it. Today is 10/3. I had been in communication with Lasership the week of 9/25. I was told by them that my package was lost and received a refund from the store. Then, on 10/1, I received an email from Nordstrom that my package had been delivered. The tracking number on Lasership's site also indicated the package was delivered on 10/1. I never received it. I contacted Lasership on 10/2. They said they'd investigate. I received another email on 10/2 from the store, indicating that the package had been delivered and I would be charged for the item. I have still not received the package and I no longer need it (the event I wanted it for already happened). So now, I am left dealing with both Lasership and Nordstrom to try and figure out what is going on to ensure I am not charged for a dress I never received. Lasership's AI customer support via text is a pain in the butt. They seem extremely disorganized. I would never knowingly ship with them. I only contacted Lasership on my own because the Nordstrom rep I was chatting with online kept told me she couldn't do anything until 10/3, which was after the date I needed the dress that was supposed to arrive by 9/23 when orders (expected delivery date, per tracking number was moved up to 9/20). Very frustrating experience - all due to Lasership, whose location in 15 minutes from my house, who received the item at their factility at 2:00am the day it was expected to be delivered to my house. 13 days later, still no package, they told me it was lost, but at the same time are indicating that it's been delivered. Tracking Number: 1LS72955992Y3LA