Highly suspicious behavior---claiming to need address verification, then claiming to have attempted a delivery (despite their own tracking showing the item not having ever left their facility after being received by shipper). Zero follow up on their end after several inquiries were made as to the status of the package. At each follow up inquiry was asked to RECONFIRM address and then told by an agent that no package existed with that tracking number. When confronted with proof that a case number also existed and that that number had no issue tracking a package on their site, the employee then required RECONFIRMATION of the address and then claimed I needed to give them time to REATTEMPT despite NEVER having attempted delivery in the first place. they also will not speak to you on the phone---leaving you on hold for extreme amounts of time and forcing you to use their chat service which the reps disconnect from when they no longer want to interact despite not having addressed your issues. Btw the address they have on file has always been correct and is a business AND residential free standing USPS verified location with NO barriers to delivery (even ubereats can find it). One stroll through the BBB, reviews.io site, and reddit pages for OnTrac and its clear they're running a racket and pirating packages.