There was a lot of confusion initially over which control kit I was trying to get I also ended up paying for FedEx shipping somehow the website walked me into that?? I order online all the time so I’m very familiar with technology but I was told later that I could’ve had free shipping… so I got the wrong lashes went back-and-forth with the concierge they stepped up and finally gave me a credit to get the other lashes but overall I’m finding the process of getting them to stick very difficult. I didn’t know that an investment of this much money would result in hours an hours of trying to get them to stay so I’m not blown away maybe once I get the hang of it I’ll be a fan.