I wouldn't even be writing this, but they emailed me, so here we are. I had such high hopes, such high expectations, because I wanted lashes. My lashes are pale sparse and tiny doesn't even look like I have any most of the time except with the darkest mascara. I wasn't sure I wanted to pay $150 for the control pack so I ended up buying the starter kit with toffee lashes. I could not get to the mailbox fast enough you guys and I had the Box open the second I came in the door. I took everything out of the little box before the lashes and then I pulled off the hard plastic eyeball shaped lid that held the lashes in. I realized that when I did so it pulled three of the lash pieces apart immediately. The tiny strip of glue that they used to hold them inside or maybe the pressure of the plastic on the plastic did it, I really don't know but I wasn't too deterred, but I was already heartbroken at this point. So I used the included tweezer things to try to get the rest of the lashes out and was able to get all but one more pulled out and that one actually kind of split in half long way? It's like there's a lateral strip with individual lashes put in it and then another strip of the lateral stuff across the very very bottom. And that is what came apart were those two lateral pieces so the hairs were able to just fall out. At least that's how it looked to me, not that I looked at it with a magnifying glass or anything and I am middle aged LOL that's just what it looked like from my point of view. So I continue on with what I have left and realize that they're not toffee, they are as black as you can get. So needless to say I won't be placing another order and I wish I hadn't placed this one because all it did was get my hopes up and wreck them like every other product out there.