If i could give 0 stars i would! Absolutely rubbish customer service! Dont book with them! My advice is Book direct with the airline and hotel! As an agency during covid they have been rude and extremely unhelpful. We booked to go to Abu dabi in October half term (we made the booking in February before covid). Abu dabi were not allowing tourists to enter the country during October 2020 due to covid restrictions. The flight company policy was to refund us but as we booked through last minute we had to request the refund through them. YES WE HAD TO REQUEST THE REFUND! They were happy to just keep our money. Finally after 2 months of complaint, calling, and emailing them we have finally received confirmation that we can have a refund but not in full!! No!! Lastminute kept their cut!! Im disgusted and appalled by their customer service team who all but laughed at loud at our situation, and wouldn't put me through to the person who was actually dealing with our request to cancel! One guy even lied about not know who was dealing with it, and then let it slip later in the conversation that he did know!! I will never ever book with them again!!