Avoid avoid avoid this disgusting company with no morals. The fullflex is fake, the refund policy is a sham and the change of flights is a con! Booked a flight Heathrow to Islamabad on lastminute.com for approximately £750 with fullflex (if u want to cancel you get 90% voucher with no questions asked). OUTGOING Had to change outgoing date so asked for fullflex 90% back. They gave £510 (68%) voucher saying fullflex is for 90% of flight and doesn't include taxes etc. What a joke. RETURN LEG 4 days before the return, rang to delay the return leg. Lastminute.com said because you have fullflex there are no fees or charges, we will only charge for any change in ticket price after we have spoken to the airline. After lots of chasing, 3 days later (day before flight), they rang back and said the difference in flight will be £947 which is the airlines costs and if you don't accept you are in your final 24 hours so we can't change anything else. You are having a laugh!! This is more than a return and has Left me in a right mess. I explained I can book a single ticket on British Airways website for less than 1/4 of the price. They said no this is the price that will be charged. I was livid and cut them off. CONCLUSION I rang British Airways and explained. They charged £39 for the exact same flight for which I was being charged £947 by lastminute.com who were trying to make me desperate. Dispicable. Dont know what use lastminute.com are, should have booked directly with the airline.