DO NOT USE LASTMINUTE.COM This company is incompetent unless they are taking your card details!! We booked with them mainly because they use Ryanair. When booking the extras like seats transfers etc, we see their service CHECK IN NO PROBLEM, meaning they email your boarding passes directly by email to your inbox for an extra charge. We opted in for this service as Im in a wheelchair and it takes a bit of pressure off my partner. They quote that you receive these boarding passes at least 20 hours before your departures out of the Uk and back into the Uk. They still had not turned up before we drove to Stanstead and not at anytime. So we got to the airport early as we cannot check in ourselves as lastminunite.com keep your self login and password !! So we went to the Ryanair customer services desk and had a very long wait. Because you don’t have your login, we got charged £110 -£55 each to get our boarding passes !! So when we arrived at our holiday destination I spent almost 3 hours trying to explain to lastminute.com we did not receive our passes and would like a refund. In the end they said they would investigate and wanted a copy of the £110 receipt which was fair enough. They never called me back so I contacted them again on my third day. They said they found the problem and someone added a diget wrong on my email and guaranteed me the problem wouldn’t happen on my departure going home. I wasn’t confident and I was right!! 14 hours before my flight I called them again and again speaking to different people for hours maybe 5 or so, only to find out that my boarding passes won’t be in my mail inbox again. This might sound harsh but it absolutely ruined my holiday worrying this would happen going home too. They weren’t even bothered never apologised or nothing. They just told me to go to the airport and do them myself which I couldn’t!!! Login passwords they had. I think you know what happened next !! Anyway we got home called them and they are still investigating, I have no idea what their investigating. 1 week home no call and no refunds!!! So I think incompetent was the right word for lastminute.com!!! CHCK IN NO PROBLEM hey! Please do not use them, or they will spoil your holiday too