If I could put 0 stars I would. We have had nothing but problems from the start, they are impossible to get hold of, and when you do finally get through, they are rude, confrontational and condescending. I rang somebody to see why my refund (cancelled holiday) didn’t total the amount I paid (aware of the fees being deducted prior to my call - the amount still didn’t add up!) and I has spoken with someone called Robert. He told me the funds deducted were part of the terms and conditions - but couldn’t tell me what part of the terms and conditions - he just told me to read them again as I had clearly forgotten what I’d agreed to when booking. He then said it was the baggage we had paid extra for, which cannot be refunded - but the amounts again didn’t add up, and he told me to keep calling back until I got through to one of his colleagues as there is nothing else he had to say to me. I rang back twice, and he was breathing down the phone and didn’t speak. Absolutely disgusting company, please do not use them, you will never be helped; or get your correct money back if anything goes wrong.