Lastminute.com - the worst experience ever We booked flights with lastminute. At some point they (allegedly) sent us an EMAIL to notify that the airline has decided to cancel the return flight. Then as I have never received it the airline's flight left (6 days earlier) and we discovered it on the day when we were trying to check in. Clearly, apart from this mythical email notification, lastminute never moved a finger to let us know that our return flights are no longer there. No texts, no calls. Customer services are now saying that they cannot do anything and complaint form on their website isn't working properly. Lastminute is operating by BravoFly - based in Switzerland - so not UK based. My advice ? Never ever use them for anything. Their customer service is nothing but zero. Would never recommend. Terrible !