If there was a zero star, I would have given it to Lastminute.com. Ernest request to everybody.. please avoid and save the hassle, and your money. In my case, British Airways cancelled my flight, my mistake was that I did not check the reviews left by others, and in this case after 3 months Lastminute.com is processing my refund but debiting a fee of Eur 70. If an airline cancels the flight, why penalize the traveler? NEVER EVER will I be booking via lastminute.com Customer service agent is using a manual for their responses to queries, and other than wasting your time and money, can offer no information or assistance.