I was horrendously let down by lastminute.com. I booked a flight and within three weeks of the scheduled flight, I needed to change the flight date and got in contact with lastminute to change the date of the flight for two days earlier. BEAWARE, once you book tickets through lastminute you are unable to change them or do anything direct with the airline, it all has to go through lastminute and they categorically refuse to answer any booking amendment requests!!! So, with three weeks to go before my flight, which I needed to move by two days earlier, I clicked to amend my booking online. It said someone would get back to me within 7 days. After 7 days nothing. I then called up and spoke with someone who said they had made my booking amendment a priority and they would be in touch within 4 days to confirm whether or not it was possible to change my flight/provide me with alternative options. 4 days went past and nothing so I called up again, same story, I was promised this had been escalated and made a priority and a manager was now looking into this, I was promised I would hear from lastminute within 4 days. 4 days passed. This is now 15 days of waiting for lastminute to respond to my booking amendment request and I now only have 1 week until the flight. I tried calling the airline direct but they said the flight could only be amended by lastminute. I called lastminute again and was promised the same thing, this time with an absolute guarantee I would get a response within 4 days. NOTHING. In the end, as I did not have the luxury to just book a new flight I had to stick to the original flight and it caused all sorts of issues for me which should not have been the case considering lastminute make a big song and dance about how easy it is to amend a booking. Moral of the story, BOOK DIRECT. Because in today's modern world where things can change quite quickly, you absolutely cannot rely on lastminute to offer you any customer support. I'd hate the same thing to happen to anyone else.