atrocious customer service. its very obvious that nobody cares in the business, which is a shame and they only care about money, which is typical of corporates nowadays. they have lied to me blatantly on the phone regarding a booking as i confirmed something else with the actual hotel. i decided to record calls which has now caught them out. i have vowed never to use this company every again and i'll be very surprised this company lasts another few years as their reviews speak for itself as they only get 1 star, which is obviously disgraceful and the managers and owners and clearly not bothered