Absolutely terrible customer service! If you have the slightest inkling that you may have to change your flights in anyway do not book with last minute.com! They kept sending us to the airline, when the airline clearly stated that all changes are controlled by the third party booker. This went back and forth for a week, until lastminute.com finally said that they couldn’t do anything for us…. The morning of the flight! So new tickets had to be purchased for £240. I advise you just spend the extra few £/$ you save by going third party on actual airline tickets. As when the 1 in 10 time that you need to make a change comes round, the airline will be happy to oblige. Unlike useless lastminute.com employs, out sourced from a call centre in Timbuktu reading of a sheet!