This is what is written on the right side: "A worldwide leader in the travel and experience industry since 1998". I dont know what kind of leader they are but they are far from being a leader when it comes to customer care and service. I have been waiting to get reimbursed for 2 years now. When my flight got cancelled just about when Covid became real (March end 2019) they gave me an option to choose from and I acted gullable and I sadly chose to get 10% more in voucher value instead of my money. (though I really wonder had I chosen to get my money back, would have I already). Anyway it has been 2 years they are talking about some complexity and banking on my 322 EUR. I have tried to contact them many times myself and even with a mediator which didnt help. All the deadlines we have given were ignored. And I started writing seriously only after a year or even more actually as I tried to be accomodating and understanding, given the pandemic and this sector being hit one of the hardest. But seeing that they are still operating and selling thousands of tickets daily but my valid request and waiting is being ignored sickens me now.