Awful experience with them. Booked flights through them and then, 4 weeks before departure, got an email saying they were cancelled and to log on to my account to sort refund etc. I logged on and my account had been wiped, so no way to get the refund processing or even evidence that we had it booked in the first place. I spoke with someone on the chat and they said they would start the refund process if I didn’t want to try booking the flights again through the airline. Seeing as the airline are notorious for cancellations (I didn’t find this out until after booking) I went with the refund. I had further questions but they cut me off the chat. Since then I have been chasing (it’s been a month now) and just kept getting generic “we are in talks with the airline” emails. I confirmed this week with the airline that they had sent the refund back to last-minute. Then finally, I get one from last minute saying the refund was available and how would I like it? I click on the page and the options are only for vouchers with themselves, or an “airline refund” which would either be a voucher with them or a refund of a reduced amount to what I paid, but doesn’t state which of these options would actually be the case. To cancel my flights, cut me off of the chat, not give full guidance or information then to not actually give me my refund back for flights I did not cancel, is an insult. Why would I want vouchers for an inept company? They have left me sat without £1500, which has caused worry and stress for a holiday I was looking forward to after the last couple years. Absolutely disgusting company. I would give a zero if I could.