Booked a holiday at short notice with them only to realise my daughter’s passport has not got enough time. ( my fault)Have found it completely impossible to try and contact them to change dates. The extortionate phone line took me round in circles then kept telling me to look at app. Before cutting me off. There is no facility on the app to do this nor any live chat etc. I have had to just cancel as no other option hoping to get a little back as I booked less than 24 hrs ago and the payment is still pending. Looking at the other reviews looks like I’ve just kissed goodbye to £ 1400 of very hard earned money. They are disgusting never use them