AWFUL experience with lastminute.com
We booked a package holiday for four people from London to Istanbul for four days. Two days before our flight I randomly found out that the hotel booking was cancelled. I was just trying to contact the hotel itself to ask something about the rooms and the receptionist told me that the booking was cancelled. I obviously didn't cancel anything. Then lastminute.com send me an email saying that the hotel was cancelled due to 'unforeseen' reasons! RIDICULOUS. I was contacting them everyday to ask for a breakdown invoice which they never sent! They said they would contact me in 3 workings days when the flight was in two days. UNACCEPTABLE! They even blocked my phone number and I couldn't speak to them on the phone. I tried the chat and they would always close the conversation after some point. You could also tell that their English was poor too. Don't suggest this company. Don't use them. NEVER!!!
2 years ago
lastminute.com has a
1.1
average rating
from
363
reviews
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