I bought (11th) a flight tickets from British Airways via lastminute.com. Why my experience is awful with them? lastminute.com offers you a flexible ticket (you pay extra of course) so in case something goes wrong you can change your ticket but still pay the difference. Something went wrong with my ticket. I clicked on 10:30 am(departure) option to catch my friends wedding in the evening. Somehow it lead me to 18:15, it was a stressful day so I realised this 5 minutes after purchasing the ticket ( got confirmation). Thankfully I bought flexible one so I called them directly they raised urgent ticket for me, also online request created -10th of July - I had to wait to hear from them - 10th to 11th - They sent me invoice i accepted to pay £24 difference (you can do this via confirmation button) -11th - The other day they called me to say price has been changed they need to confirm I missed the call -12th (you can’t call them back it’s always busy I called support team many time to request callback from that team who manage tickets) - Received an email that says there is no available ticket for 10:30 -13th (there was tickets btw I checked so called them again) - Finally I made the team call me back after multiple try and they told me I have to pay £331.80 instead £24 if I ask return they will give me back £100. When I asked why they are charging me more than BA website difference, the answer was it’s our platform where BA tells us the difference so she was checking there. I thought they had to reach out to me to get my card details that’s why me clicking yes I accept £24 difference button did it work for them. After confirming that I will pay ( as I have other chance other than not going to wedding and losing £1291) she charged my card straight away so no, card details was not the problem. So not sure what’s this button for, she said to confirm, well if confirming would not work and not enough still not sure why this is for. It’s not just me being very sad or angry here, it’s not the reason I’m typing this, but be aware of what this flexible option covers for you and how long it can take to reach out their customer service and get things done, awful experience for me. It was my whole budget for the wedding that means I will have very difficult time. I won’t use them again, not even just them I literally lost my trust to all 3rd parties. Just makes everything difficult.