AVOID AT ALL COSTS!!! THE WORST COMPANY I HAVE EVER COME ACROSS!!!! SCAMMERS!!! SCAMMERS! I would urge anyone thinking of booking a holiday with lastminute.com to AVOID AT ALL COSTS!!!!!! I would give them -100 if i could. I've never been so stressed. Weeks and Weeks of anxiety and upset and now we are 2.5k out of pocket. A little background - we booked a package all inclusive holiday to Greece in June and everything was confirmed until we found out from the hotel directly that lastminute.com have cancelled our booking! after weeks and weeks of phone calls, web chats, emails the issue has still not bee resolved and they are refusing to give us a refund or explain to us our options. The customer 'care' team have hung up the phone, their web chat 'agents' have ended our chats mid conversation and i am getting no where. We fly in just under 2 weeks!! i just want my money back and under advice from citizens advice we are entitled to a full refund if an aspect of our holiday has been changed e.g. the hotel/resort. Last minute.com are refusing to even give us an answer or an option for a refund. I have not slept in weeks due to the stress of it all. We are 2.5k out of pocket and lastminute.com couldn't care less!!! This is our first holiday in 3 years and we are actually attending a wedding at the hotel that we originally booked. NIGHTMARE!!!!! The only communication we have had is lastminute.com emailing us saying that the hotel has refused our booking due to availability. Why take our money then????? This is a complete LIE as there are rooms available online and on lastminute.com's website!!!!!!!! i cant believe a company like this is still going!!! Rude, horrible company that i will NEVER be using again. SORT IT OUT LAST MINUTE.COM