Last Minute are an unethical and morally incorrect business. Absolute daylight robbery! I never write a review but I feel so strongly in this instance. I booked a hotel and a flight deal with them on Saturday and realised 10 minutes later that I was unable to travel with my family. I called up last minute and they told me they could not do anything and would keep all £4000 plus of my money! They said the only thing I could do was to contact the flight company and hotel direct to see if they would give me a refund. Both of them said they would give me a refund but as last minute bought a hotel room from booking.com, the hotel needed a request from booking.com to then process a refund for me. Last minute repeatedly told me that they have contacted the hotel and no one will give a refund. They are liars. The hotel said nobody has been in contact. I am still trying to get my money back and nobody is listening because apparently I need to get the Hotel to email last minute. Last minute is not a customer of the hotel as booking.com is. I do not have a reference for booking.com as I am the customer of last minute and there is a massive loophole here where last-minute are getting away with daylight robbery and unwilling to help me. I have been in floods of tears and this is making me feel extremely low and anxious. I have a family with two small children and this was meant to be a 40th birthday trip to myself that I saved up hard for. They cannot take £4000 of my money in ten minutes!!!! I warn everybody against this unethical and morally incorrect so-called business.