Most disgusting company ever. Airline cancelled and immediately refunded my flight on the day of booking which I reached out to and confirmed. I followed the funds and even confirmed that Bravofly had already received it from their processor, Travelfusion. They want to charge a $35/person cancellation fee for a credit card refund when they themselves didn’t do any work to chase or hunt down my refund. Been emailing their customer care, escalation line, and executives for a week with 0 response. 0 customer service and chat agent / phone agents are untrained and just repeat the same bs like a broken record - I feel so bad for them. This company needs to be shut down for the scammy hidden fees! Look at articles regarding how they failed to refund U.K. customers on time during Covid and their top executives got arrested and jailed for abusing covid funds - no wonder it’s the worst travel agency in the world! Do not book with this company!