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Elvira D.
Paid triple the tickets price I purchased flying tickets with this company. They said you need to do an online check in . When i took the flight I actually paid more then my actual return ticket because airline had a certain time space for online booking (24-2hours before the flight). And same thing happened on my return flight because even Ryanair themselves didn’t make it clear the reason why they charged me (they just said lastminute.com hasn’t updated the terms and conditions so you are not the first passenger to face this). My tickets costed 106£ for me, my husband and our baby , but we ended up paying extra 220£ to Ryanair (2*110£). I tried to speak with airline and they said you need to contact lastminute.com because they should provide that information for you. Later i tried to contact lastminute.com and asked them to review this case and they only said we have sent you 1 confirmation email for your booking and asked to do online check in. I asked them why they never stated the time limit for that online checkin and they said if you didn’t pay extra so that we could do it for you we cant help what is the time limit for airline. Basically they didnt care. So my review here is to help other people who might consider booking with them. Look at the poor reviews they have online. They customer service is the poorest I’ve experienced, they simply don’t care what cause to you. First they misinform you and after they say it is your problem whatever you face because of us. Im extremely dissatisfied and will never again deal with them.
1 year ago
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lastminute.com has a 1.1 average rating from 366 reviews

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