I booked a flight early September to go to Sydney early December. I suffered an injury end sept & was told it would not be possible to fly early December. I advised last minute. Com during Oct. They said not to contact airline. I sent all relevant evidence. They came back wks later saying I sent it too early. They requested again which was sent. I’ve emailed many many times no response. I contacted the airline who said it was last minute. Com responsibility I sent this email to them. My insurance company requires a cancellation/ no show invoice but all the emails are unanswered. I’m absolutely disgusted, & will take legal advice. Do not book with them… it looks like a scam….