In the event of a cancellation, this company do everything in their power to rip you off. Prior to canceling my holiday, I checked their guidance from the original booking which showed I would lose around £120 from non-refundable flights, which is a shame but understandable as it was the original contract terms. Last minute however refused to give any estimate before finalizing the cancellation, and are now stating that over £300 of my booking is non-refundable, but refuse to provide any explanation or details of how they have come to this figure, and in fact are purposely hiding the information by providing no information about the costs of flights, deposits etc on their invoices and receipts. the only way I have even been able to find out the flight costs is by contacting the flight provider directly. I have been forced to make a freedom of information from them as well as the hotel in question (Who they have ordered not to talk to me) to try and obtain clarity, and have been forced to make a complaint to trading standards in regards to the unfair and unclear terms and conditions. Avoid this company like the plague.