Everything with Lastminute went wrong, don't deal with such company. I've booked a flight for me and my kids via lastminute, and closer to the flight time the airline cancelled the flight, so Lastminute asked me to follow up with the airline for a solution (though it should be Lastminute who does this). After discussion with the Airline i managed to get a full refund from them, since they cancelled the flight and didn't offer any other flight, but i have to get my money back from Lastminute. per the UK 2015 Consumer Act Rights, and since the provider failed to deliver the service i should get all of my money back to the same method of payment. so after many follow ups with Lastminute they offered me some of the money back (deducting around 15% from the original amount) stating it is a handling fee, where they didn't handle anything at all. i explained that the provider failed to deliver the agreed service i should get all of my money back, still they didn't offer me my money back. so I will never work with this company again under any circumstances. even their terms and conditions are not in line with the UK 2015 consumer act right, not sure how they get away with this.