I booked a holiday and cancelled because we couldnt afford the remaining amount. I thought I would at most lose the deposit. All this has to be done online, When cancelling the screen says it will let me know if I am entitled to a refund, nothing about me having to pay the remaining balance. Next day I get an email demanding payment within 10 days or they take me to court. I tried to contact them but can only do this through chats on line. When I speak to them they say I have to pay but I can not go if I now agree to pay!! So I have to pay full amount despite the deadline for final payment being a later date. There was no warning that I would have to pay the rest if i cancelled. No empathy just court threats. Absolutely distraught and noone to escalate this to. How can a company treat customer like this?