Never use LASTMINUTE.COM even as LAST… Never use LASTMINUTE.COM even as LAST RESORT. Worse than Ryanair. LASTMINUTE.COM charged me over 60% for cancellation of a flight. That i immediately rebooked. I needed to include another peice of luggage for my flight and was quoted over £350 for an additional 20kg which included a handling charge. I had flexible insurance for cancellation purposes so took advantage of my insurance cover. I was refunded less than £200 on a £460 flight package. There excuses were 'handling charges ' special arrangements & the cost of the flexible insurance. I was told that ,I should read terms & conditions. I am partially sighted and physically disabled. Not a nice way to be treated and exploited, also felt they did not careless. Date of experience: 23 December 2024