Avoid Lastminute.com – Hidden Fees & Poor Refund Policies I recently booked flights through Lastminute.com, only to be informed that the flight had been cancelled. Naturally, I expected a full refund, but instead, I was hit with a £70 handling fee. They give you two options: 1. A refund minus the handling fee (£70 lost for no reason). 2. A voucher for the full amount, but with restrictions on what you can use it for. The voucher can't be used on their experiences or other services. This was completely useless to me because by the time they finally got back to me (after weeks of waiting), I had already booked alternative flights elsewhere, as I needed to ensure my hotel booking wasn't wasted. Yes, it’s probably buried in their terms and conditions, but let’s be honest, who sits and reads every single piece of small print? If a flight is cancelled through no fault of the customer, a full refund should be the standard. I will never book with Lastminute.com again. Avoid them like the plague, especially for flights. Book directly with airlines, their refund policies are far better, and you won’t be stung by hidden fees when things go wrong.