They advertised a holiday, to which my best friend booked, this was going to be their honeymoon. However after paying the full amount for said holiday, they were told they had overbooked the flight and cancelled the entire holiday for them, on top of this they were unable to give the money back for at least 10-20 days, to which then it would be too late. As they work with animals they are unable to book more time off or move their week off as animals are very important to them and they are unable to get that extra time off. Imagine if they hadn't of cancelled? Would lastminute let them get to the airport and then find out? They basically made it look like it wasn't their mistake, it clearly was. Also their customer service is horrible. Seriously the worst phone call I've ever heard.