Absolutely appalling. I phoned within 24 hours to change a connecting flight and they said they couldn't, saying the airline wouldn't allow it. That was not true - the airline confirmed they could have easily changed the flight for a cost of £139, which was confirmed on the fair rules code. I then booked with the airline and cancelled the Last Minute one. They then offered me a refund of the taxes - £80 for a flight costing £1379. I contacted the airline and they confirmed that I should have been offered the flight as credit -which they didn't. On two accounts they broke the fair rules code. I was lucky in that the airline sorted the problem. The customer services was rude and patronising and said they could do nothing to help and kept repeating the same rubbish. I will never use them again and am waiting on a call form their management.