After booking a flight and hotel package unfortunately I wont be able to go due to poor weather at the destination. I enquired about cancelling the booking and was told that it would be £500 to cancel (i Paid £500 for the holiday!). I then called them and asked about changing the dates. The customer rep clearly didn’t care about my issue and hilariously gave me the same “automated” response three times in a row, despite me just asking if she could make the effort to maybe call the hotel and ask (like Booking.com have done for me a few times). She said she would request a date change quotation, and i received the same “canned response” i got on the phone via email 24 hours later. I tried to reply to see if I could speak to some human but was told that the mailbox was not monitored and i had to make a new request over the phone. Disjointed, uncaring and unhelpful. I understand that it’s not LastMinute’s fault that i could not go, but at least an effort by their reps to help resolve the situation would have been appreciated. Worst customer service experience I’ve had.