Booked in October 2019 and we were due to go to Bruges on 15th March but decided because no facilities are open due to coranovirus (announced by Gov on 13th) and the risk of not getting home if we went to Bruges we wanted to cancel or re-arrange. Four of us going so had to ring everyone to find out views so couldn't sort out until 14th March. Eurostar was fine to re-arrange but contacted hotel on 14th and they said to contact lastminute.com about rearranging or cancelling. Couldn't do through website cos less than 24hrs before travel, rang customer service, on phone for 1hour with no answer. Can't speak or email anyone so unlikely to get refund. Have got other bookings with them for future holidays which we probably can't do anything about because their customer service is non existant. Don't care about their customers, might not have got refund but it would have been nice to speak to someone or have the ability to email them. Also no information from them about virus or Belgium's decisions. Will not make future bookings with them.