DO NOT BOOK ANYTHING WITH THEM!! WORST CUSTOMER SERVICE EVER!! Would leave zero stars if I could! Been trying to get in touch for 3 weeks, someone picked up my call 10 days ago but as soon as I said the word refund they hung up on me! After trying to get a hold of them since, I finally managed to do so yesterday. The assistant first told me that I would be getting a refund but that I have to wait until they get the money back from the hotel and flight company. Then she said that I would be getting the refund in the form of a voucher to use with last minute until end of 2020. I asked to speak to a manager and was told “no you can’t speak to a manager”. When I asked why I can’t have my money back seeing as they are not able to provide the service, she said “so the airlines and hotels don’t go bust, for the economy”....? She clearly confirmed that last minute would be getting these refunds so this isn’t about the airlines! It’s absolutely disgraceful that they are getting the refund but not giving it to the customer and instead keeping it for themselves!