LastMinute.Com - Bottom of the pile. I wont be booking with them again and I would advise anyone not to book with them. We paid £3000 for a 10 day holiday in Cancun where the hotel was not up to standard, all the facilities were closed (it was not as described) and sub-standard food gave me food poisoning. In short I received: • Poor service provision, (in not providing the standard of holiday I paid for) • Misrepresentation of facts, (It was subsequently alleged by them that I had sought to cancel my holiday after I had it - I had not!) • Ineptitude in resolving this matter, (They made an offer of compensation and then withdrew it) • Lack of empathy and understanding, (using derisory and rude language used in response to me) • Lack of recognition a legal responsibility to make recompense, (as required by law) On that basis my solicitor will be in touch.