Do not book with them they will take your money and you'll never get it back. I booked a room with them for a short stay (I was having an operation and needed accommodation close to the hospital). They took my money, then the company that owned the room called me up and said I can't stay as I am under 25 and also if I did want to stay it would be an extra £500 for a deposit. Lastminiute.com had not put these two crucial pieces of information on their listing for the room and had allowed me to book despite being under 25, so it was their fault and i wasnt to know. I called them regarding this and was told it would be months before i got a refund. Chased up multiple times and was again told i would get a refund. I needed the money back sooner than 3 months though as I was now £340 out of pocket and as a student i need that money for food, rent etc. Two months after the booking was originally made i get an email saying you won't get a refund (despite being told multiple times I would get one as it wasnt my error). Now they won't answer any of my calls or emails and I have been kept waiting over 20 minutes on the customer call line multiple times. They literally took my money and ran, and now they are ignoring me. Also the customer service reps over the phone (when i was able to speak to them at the start) are sullen, rude and generally unhelpful. 0/10 DO NOT BOOK WITH THEM.