Absolutely terrible service. Called to make a change to a hotel reservation, was told that it has been done and when I contacted the hotel they said they didn't receive anything from lastminute. Called last minute again and they said they would do it for sure and 2 days later the hotel still didn't hear from them and after the third call they said they will escalate it but haven't heard back yet at all. This went on for 4 days, on the 5th day I was due to have my flight and when I called them I was told that they will guarantee that it will all be solved by the time I reach the hotel. I have checked in at the hotel and guess who hasn't made any changes or contacted the hotel? Lastminute. This is my second day at the hotel and now I've received an email from them saying that I have to sort it out with the hotel and they're not going to help me anymore so I'll have no accommodation for a whole week, or I'm going to have to pay more money to book again for something that has already been paid for. Not the greatest thing to hear when you're in a foreign country with your little brother. Stay away from them and use any other company instead.