If I could give zero stars I would. Took 3 months to get hold of Lastminute.com on the phone to cancel our flights with Turkish Airlines due to a schedule change for a flight in 5days time which LM didn't advise us of, only knew about it on a call to TK. Very unhelpful customer service staff at LM who say they pass the request for refund to their back office to contact TK. Didn't hear anything after 2 days called again. Staff just send another message to backoffice. They tell me a call will be made to TK before the flight and we will hear back in 2 to 7 weeks! I ask him to put that in writing and he refuses, when I tell him to repeat what he has said as i will record the conversation he changes what he said. He doesn't have the facility to send an email, I ask for a transcript of the call and I'm told that I have to email customer services for it! I ask to speak to someone senior and he says that's not company policy! I feel sorry for anyone who works for them! Turkish airlines have confirmed that we can have a full refund due to a schedule change but cannot proceed without LM contacting them. LM just need to make the call but somehow seem unable to do so. Please think twice about booking anything at all with this company!