Horrible experience. They first promote an insurance policy with your flight that is called "total protection", that would make you "not worry about anything related to Covid". Then, if you cancel your flight like in my case due to covid-related reasons, their insurance company (europ-assistance) tells you they cannot refund you because "Your insurance coverage excludes reimbursement for reasons related to an epidemic or pandemic". Are they kidding me? This is the reason I bought the insurance, and it was promoted to protect you precisely from these situations. I find it a total shame to make fun of people for covid-related reasons in this period, to be treated like an idiot.