Never! Ever! again will I or any of my family use Last minute.com. On Jan 3rd we booked return flights to Spain through Lastminute.com with RyanAir and Easyjet for nearly £650 Flights were cancelled by both airlines due to Covid in March. On the 19th of April we agreed a cash refund on the LM.com website. We were offered considerably more than £650 if we took vouchers but we declined. We were informed like most customers it could take up to 3 months to refund which we accepted in good faith under the exceptional circumstances. By August (4 months) we had not been contacted or received any money. Tried ringing but they weren't taking phone calls so wrote a letter threatening legal action to their UK head office in London and received no reply. September (5 months) they asked for a IBAN bank code to reimburse me as apparently they couldn't credit my Barclaycard (Not sure I believe that). September 21st they sent me a Ryanair voucher for £323 and on Sep the 23rd they credited my account with £226 (£549 in total). Today I got through on the phone quite quickly (that's where the good news ends). I tried to find out why I'd paid nearly £650 but had received less than £550 (£226 cash) and £323 (voucher, which I had previously refused in April). I spent over 2 hours having 3 seperate calls with them trying to find out who had my missing £100. Was it Lastminute.dross, Ryanair or Easyjet? As I couldnt get any straight answers I eventually asked for the legal departments address but they would only give me the customercare address. In summary, Over 5 months for a credit, £100 missing, voucher instead of cash, avoided answering phones until September and would not give me a breakdown of the costs between LM.com and the 2 airline I need to chase all 3 parties and find out who has my £100. All's not lost however as I've since contacted Barclaycard who were great and are now acting on my behalf. Should that fail I'll be off to the small claims court. With a review score of 1.19 out of 5 with 1 as a minimum it says it all. Don't use Lastminute.com and never let companies like this get away with a penny of your hard earned cash.