Similar to other posters here, the service from Latex Catfish has declined to the extent that I wonder if the are still in business. Having previously had good service from them, late last year I placed an order an heard nothing for 2 months, when I chased it up they finally put it into production for it to arrive after about 11 weeks in total. I placed a new order in March this year, it followed the same pattern except that on chasing them up, they said 'it's only been 8 weeks, give it another 4 and contact if it doesn't arrive'. Of course it didn't arrive. They did respond to some further emails but have since stopped replying. The look like a company going out of business, their Twitter hasn't posted since December 2017 and all pretence of customer service is gone. Do not use them until all this is resolved.