I had delivery scheduled for afternoon on December 24th. No buzz at my door, no calls - I only found out it had supposedly been tried when the app said failed delivery, with redelivery scheduled for after I left London (on business). I was only here on holiday, with few clothes and suits, so I contacted them and they rearranged delivery for that evening. That one I did get updates for, but suddenly it failed to when they were just on their way to me (just one or two stops away), and delivery was automatically rearranged for even later after I was already gone. They told me it was because the vehicle had broken down. After contacting them, firmly and politely, for two days (offering to go and collect my stuff from them, or asking them to send it in a taxi, and even paying to push back my travels so they could deliver on the morning of the 27th), they finally let me know mid afternoon on 26th the real reason my delivery hadn't arrived: part of my order (or maybe part - I can't tell whether this is the truth either) had been misdelivered. They were only going to go collect it on the afternoon of the 27th, after I am gone, despite knowing that, and deliver it even later. I am already 100 quid down on shifting my travel times, have heard nothing else, and tomorrow I will likely have to spend even more buying new clothes, including suit trousers, various underclothes, and a coat. Thus far, all they have offered is 10 pounds credit, and no promise of a refund, despite every failure (including the lies) being on their part. I will update this review if and when a solution is offered, but thus far I haven't heard back from them - and it has been many hours. My advice: don't use this service. There are many others in London that actually have contact numbers and better reviews. They are good on trust pilot, and my friends and family have had good experiences when it works, but looking more widely I have seen a number of issues like mine (although the lies are a new one).