Extremely Dissatisfied with Laundryheap ServiceI am writing to express my extreme dissatisfaction with the service provided by Laundryheap. My recent experience with their app has been nothing short of a nightmare.Upon using their service for the first time, I entrusted Laundryheap with my laundry, including two jumpers, one of which was a brand new Polo Ralph Lauren. To my dismay, both jumpers were shrunk beyond wearable condition.When I reached out to the resolution center to address the issue, I was appalled by the response I received from the assistant named Gunjan. Instead of taking responsibility for the mishap, Gunjan had the audacity to blame me for not providing instructions to wash the jumpers separately from the rest of the laundry bag.What's even more shocking is their policy to charge customers extra money directly from their card if they believe the contents of the laundry bag don't match what was paid for. While I was confident in their ability to sort the garments appropriately, they failed miserably, leaving me with unwearable items and a significant loss.As a supposed "good gesture," Gunjan offered me a mere £10 discount voucher for my next order, which I find insulting given the extent of the damage caused to my clothing. This experience has left me deeply dissatisfied and disillusioned with Laundryheap's service.I must emphasize that this was my first and last time using Laundryheap. Their incompetence, lack of customer care, and disregard for quality are appalling. I strongly advise against using their service to anyone considering.