Do not use this service. I have used them more than 5 times and everytime there has been a problem. Delay in delivery /items missing / other people’s clothes being delivered with yours. I gave them one last chance. They talked to deliver the first night ( there is a 24 Conceirge in the apartment - how ?!). But second night was the worst. Van arrived. Sat outside my place but forever didn’t get out - I literally had to chase the driver as he was leaving. To find he didn’t have my laundry. He wasn’t even going to tell me. Then marked the account as I wasn’t there to receive!! Even more frustrating is there help service. Which frankly is no help, and all the worse, I am traveling now without my clothes. I will never use them again. Worst customer service I have received for a very long time.