I’ve been using Laundryheap for a while, and while the drivers are always lovely and efficient, the customer service is extremely poor. As a busy medic, I value organization and quick communication, but I’ve been asking the same question since this morning without any response. I’ve seen the customer service associate, Varun, going online and offline multiple times, completely ignoring my three messages. Additionally, my friends have received numerous discounts for future orders, but when I inquired about this, I was also ignored. It shows a lack of business acumen and consideration for loyal customers. To make matters worse, I wanted to add an extra bag to my pick-up to save on unnecessary trips, but my request was disregarded. It seems they’d rather do two or three trips than listen to a simple customer request, which makes no sense logistically. Sadly, I won’t be using Laundryheap again after today . While the drivers are fantastic, the lack of customer care is too frustrating to deal with so I’ll be taking my lucrative business elsewhere