I ordered a mirror for £78.75. When I received it a few days later, the price had reduced to £63 which is a 20% reduction. I spoke to LA customer service and they would not refund the difference. I ordered the item again for £63, thinking I would return the other more expensive one but they never sent the other one! I contacted LA to see where the item was but my emails bounced back undeliverable. I had to get my credit card involved and they are able to refund the £63 but cannot help with overpaying for the other item by 20%. I wasted so much time having to get the credit card company involved. Bottom line is I will not be buying from them again which is a shame as we have a new house and there is a showroom in Kingston where we live.