Bought some made to measure curtains. Following a problem with them I was told that after-sales rather than the shop needed to handle this issue. After sales were slow to respond, very disinterested, not at all customer focused and left me to think of solutions to their problem. Owing to this poor experience I contacted the shop again where I had bought the curtains. They could see my correspondence online with the after-sales dept....and even the shop commented how " catastrophically unhelpful" their colleagues in after-sales were being. The issue is still not resolved . The service in the shop was fine when I ordered the curtains......but this experience of their after- sales is frustrating, disappointing and not necessary. Suggest to everyone that they buy elsewhere…it would be a better experience and less expensive to NOT use Laura Ashley!