No one ever showed up!! We specifically hired them to take a BIG task off our to do list prior to my son's birthday party; they said the lawn would be taken care of Thursday or Friday. Thursday I get a text at 2.33p saying "Lance" is on the way and at 2.34p I get a text asking if I'm satisfied with his work! We wait in case there was a mistake and call at 4p when no one has shown up only to be told "Lance" submitted a google map photo of our yard as proof he mowed it (apparently in under a minute). We explained the urgency and the reason we asked them to come out in the first place and were PROMISED it would be done Friday instead. However, once again I get a text that "Lance" (Yes! They gave it to the same guy!) is on his way only to get another text 15 minutes later asking if we were satisfied. Having learned our lesson on Thursday we IMMEDIATELY called only to be told once again they will get someone out immediately to resolve it. THEN I get a text message saying there was an "unexpected problem" so the mowing will be done on Monday. We obviously cancelled this as the party was on SATURDAY and I needed it done BEFORE then not after!!! So at 5p on Friday evening we are now outside working in the yard instead of doing the other pre-party preparation we had planned to do. My husband was in the yard until WELL after dark all thanks to Lawn Love. And I haven't even mentioned how the agents graciously OFFERED to not charge us for the service (you know, the one we didn't get) AND tried to argue with my husband about cancelling because we had a contract! ARE YOU KIDDING ME!?!? You want to start talking about our contract when you've no showed twice in 24 hours for our first service ever!?!?